FAQ

Standard delivery takes approximately 30 days from order to delivery, with free worldwide shipping. See Shipping & Delivery.

Yes. Choose Express under Delivery on the product page for delivery within 10–15 days, for a one-time fee of $50.

Yes. You can upgrade at any time before your order is dispatched, even several days after ordering. Go to Upgrade to Express, enter your order number and pay the $50 express fee.

Standard delivery: no customs or import duties to pay. Customers in the United States: Express deliveries may sometimes be charged import duties on arrival, payable by the recipient.

Cancellations are free within 24 hours. After 24 hours and up to 3 days a 30% fee applies; after 3 days a 50% fee applies. See our Terms & Conditions.

Yes. Select Custom under Fit on any product page and enter your measurements. They are saved with your order and sent to our tailors.

Our Size Guide explains each measurement step by step. Measure over a thin shirt with a soft tape and do not add extra room.

Yes, we ship to most countries. Standard delivery has no import duties.

As every garment is made to order, we do not accept returns or exchanges. If you have any issue, email support@valenfold.com and we will find the best possible solution. See Returns & Order Issues.

Custom garments are sewn exactly to the measurements you provide. Email support@valenfold.com within 7 days with photos of the garment and a measuring tape showing the areas that are not right. If the issue is on our side, we will find the best possible solution. If the garment matches your measurements, the responsibility lies with the customer.

We photograph our garments as accurately as possible, but fabric texture and colour may vary slightly depending on stock and screen settings.

Email us at support@valenfold.com, use the chat on this site, or visit our contact page.